By ordering and using any products/services both free and sold by Michael Wilding Ltd., or linked companies, you accept in full all these Terms & Conditions and agree to comply with them at all times. You also accept the Income Disclaimer issued in conjunction with these Terms & Conditions.
You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to receive Michael Wilding Ltd.’s products/services.
Michael Wilding Ltd.’s products and managed services are only to be used by the named buyer.
Once you have received any products/services sold by Michael Wilding Ltd.’s, you are bound to agree that you shall not in any way divulge the information to any third parties. Information piracy and/or the re-transmission of information, either for commercial gain or not, of any kind will NOT be permitted andMichael Wilding Ltd.’s will seek legal redress over any such action.
No part of any products/services sold byMichael Wilding Ltd.’s may be reprinted, reproduced, or utilized in any form or by any electronic, mechanical or other means, now known or hereafter invented, including photocopying and recording, or in any information storage and retrieval system, without permission in writing fromMichael Wilding Ltd.’s.
Any products/services sold by betfan are sold subject to the condition that they shall not, by way of trade or otherwise, be lent, re-sold, hired out or otherwise circulated without the prior consent ofMichael Wilding Ltd.’s in any form of binding or cover other than that in which it is published and without a similar condition including this condition being imposed on the subsequent purchaser.
Michael Wilding Ltd.’s reserves the right, without liability, to substitute any service owned byMichael Wilding Ltd.’s, regardless of website or platform, at any time without reason or notice.
PRICES:
Price on the sites are shown exclusive of VAT (unless otherwise stated). Purchases made from EU countries will be charged VAT at the relevant rate.
REFUNDS:
SinceMichael Wilding Ltd.’s is offering non-tangible irrevocable goods we do not issue refunds once the order is completed and the product is sent unless otherwise stated for a specific product. As a customer you are responsible for understanding this upon purchasing any item on our sites.
However, we realise that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reasons:
- non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our support department in writing within 7 days from the order placing date. Otherwise the product will be considered received and downloaded;
- download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our support department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline;
Subscriptions can be cancelled at anytime before the next subscription payment and therefore we do not issue refunds on subscription payments.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund of subscriptions on the following conditions:
- Subscriptions cancelled within three days of the subscription payment being processed and the customer having contacted our customer support within the same three day period, are eligible for a refund minus a 15% (or £5.00 whichever is higher) administration fee.
- Subscriptions cancelled within seven days of the subscription payment being processed and the customer having contacted our customer support within the same seven day period, are eligible for a 50% refund minus a 15% (or £5.00 whichever is higher) administration fee.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the sales page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
ANTI-ABUSE POLICY:
Purpose of this policy
The purpose of this policy is to set out our company’s policy and procedures to prevent, manage and respond to work-related online bullying and abuse from customers. Management supports this policy and will not tolerate any instances of work-related abuse, in any form, emails, support tickets, verbal, to our staff. No member of staff will be blamed for an instance of work-related abuse caused by a customer or member of the public. All our employees have the right to be treated with consideration, dignity, and respect. This policy applies to all staff working forMichael Wilding Ltd., in whatever capacity.
Definition of work-related violence
Michael Wilding Ltd. defines work-related violence as: any incident in which an employee is abused, threatened, or assaulted, by a member of the public in circumstances arising out of the course of his/her employment. This is based on the Health and Safety Executive’s definition.
Responsibilities of staff and managers
These relate to all members of staff.
The Director: has a responsibility to implement this policy and to make sure staff are aware of it and understand it. The director should also:
? Treat any reports of work-related violence, threats or abuse seriously and respond to them promptly
? Record details of the incident where appropriate and give all employees involved in the incident full support during the whole process
? Set a positive example by not tolerating abusive behaviour from customers and members of the public
? Respond to and, where possible, resolve incidents, ideally before they escalate
? If an investigation is needed, work with the police and offer any assistance needed to help in their enquiries
Staff: All staff have personal responsibility for their own behaviour and for ensuring that they comply with this policy. Staff must also:
? Be aware of the company’s policy and comply with it
? Offer good customer service and be aware of customer needs
? Recognise the potential for work-related abuse and act to resolve it early on and contact the director if they think a customer might cause problems
? Report any instances of threats or abuse immediately to the director
Actions following an incident
Abusive and threatening behaviour, of any sort, from customers to staff, in any form of communication, whether by email, support ticket, over the phone, online support, or personally, will render that customer liable to be barred from using the services of, and purchasing the products fromMichael Wilding Ltd. The director will respond to the situation by communicating with the perpetrator, to the effect that their behaviour is not acceptable. At the director’s discretion, a decision will be made whether to bar the customer. The police should be informed of serious cases of threatening e-behaviour, or verbal abuse.
INDEMNITY:
You irrevocably indemnify Michael Wilding Ltd. and its Data Providers and affiliates from and against any and all losses, damages and costs suffered or incurred byMichael Wilding Ltd., any Data Providers or affiliates of whatsoever nature arising out of or in connection with your use, provision or distribution of information or any part of our services or any part or otherwise howsoever arising in relation to any breach of this agreement by you.
LIABILITY:
Due to the nature of electronic distribution of information, services and materials, neitherMichael Wilding Ltd. nor any of its Data Providers nor affiliates have any liability (whether in contract or tort) for any losses, costs or damages resulting from or related to use of or inability to use any information to the fullest extent to which such liability may be excluded or avoided by law. In no event shallMichael Wilding Ltd. be liable to you for perceived or actual lost profits or for indirect, incidental, special, punitive or consequential damages arising out of or in relation to the provision of any products/services sold byMichael Wilding Ltd. or the provision of information.
IMPORTANT:
Our products are for educational, informational and entertainment purposes ONLY. Use caution if you use our products and / or services and remember that all gambling carries risk and no liability is taken by the site or product owner,Michael Wilding Ltd. or its subsidiaries and affiliates from you the user of the site following any of the information given to you, sold on the website or sent to you via email, SMS, app, letter or any other form of communication from The site or product owner,Michael Wilding Ltd. or its subsidiaries and affiliates, any information that you follow that is given or sold to you from The site or product owner orMichael Wilding Ltd. is followed completely at your own risk
By using our websites, services, downloads and content you agree thatMichael Wilding Ltd. and its affiliates are not responsible for the success or failure of your actions resulting from the use or misuse of our products and / or services.
AFFILIATE PROGRAM
If You qualify and agree to participate as an Affiliate, We will make available to You a variety of graphic and textual links (each of these links sometimes being referred to herein as “Links” or, individually, as a “Link”), which are subject to the terms and conditions hereof. The Links will serve to identify Your site as a member of the Anonymous Ginger Ltd. Affiliate Program and will establish a Link from Your site or e-mail to Ours. The Links may connect to any area of Our site (although commissions will only be issued on Qualified Purchases). In utilizing the Links, You agree that You will cooperate fully with Us in order to establish and maintain such Links.
You also agree that You will display on Your site only those graphic or textual images (indicating a Link) provided by Us or text messages expressly approved in advanced in writing byMichael Wilding Ltd. All Affiliate Sites shall display such graphic and/or textual images prominently in relevant sections of their site. Furthermore, you agree not to use cookie stuffing techniques that set the affiliate tracking cookie without the Referred Customer’s knowledge. (example: iframe). Any information with respect to Us that is going to be displayed on Your site must be provided by Us and expressly approved by Us in writing in advance of any display.
EXCEPT AS PERMITTED BY PREVIOUS REQUEST IN WRITING, YOU SHALL NOT AND ARE NOT AUTHORIZED TO (i) USE THE ANONYMOUS GINGER LTD. TRADEMARK, NAME OR ANY OF OUR OTHER INTELLECTUAL PROPERTY (OR ANY VARIATIONS OR MISSPELLINGS THEREOF OR OTHER TERM OR TERMS CONFUSINGLY SIMILAR TO ANY OF THE FOREGOING) (ALL OF THE FOREGOING, INCLUDING WITHOUT LIMITATION, THE “LINKS” AND THE “LICENSED MATERIALS” (DEFINED BELOW), ARE REFERRED TO HEREIN AS “OUR IP”), WITHOUT OUR EXPRESS PRIOR WRITTEN PERMISSION; (ii) USE OUR IP IN A DOMAIN OR WEBSITE NAME, IN ANY BIDS FOR KEYWORDS OR GOOGLE ADWORDS (OR SIMILAR PROGRAMS AT OTHER SEARCH ENGINES), IN ANY SEARCH ENGINE ADVERTISING (PAID OR OTHERWISE), IN ANY METATAGS, GOOGLE ADWORDS (OR SIMILAR PROGRAMS AT OTHER SEARCH ENGINES), KEY WORDS, ADVERTISING, SEARCH TERMS, CODE, OR OTHERWISE; (iii) CAUSE OR CREATE OR ACT IN ANY WAY THAT CAUSES OR CREATES OR COULD CAUSE OR CREATE ANY “INITIAL INTEREST CONFUSION” OVER THE USE OF OUR IP ON THE INTERNET OR IN ANY SEARCH ENGINE ADVERTISING. YOUR USE OF OUR IP IN ANY MANNER, OTHER THAN AS EXPRESSLY PERMITTED HEREUNDER (IN ADDITION TO BEING A BREACH OF THIS AGREEMENT) SHALL CONSTITUTE UNLAWFUL INFRINGEMENT OF OUR TRADEMARKS, COPYRIGHTS OR OTHER INTELLECTUAL PROPERTY RIGHTS, AND MAY SUBJECT YOU TO CLAIMS FOR DAMAGES (INCLUDING WITHOUT LIMITATION, TREBLE DAMAGES FOR KNOWING OR WILFUL INFRINGEMENT), AND THE OBLIGATION TO PAY OUR LEGAL FEES AND COSTS IN CONNECTION WITH ANY ACTION OR PROCEEDING IN WHICH WE SEEK TO ENFORCE OUR RIGHTS UNDER THIS AGREEMENT OR WITH REGARD TO ANY OF OUR INTELLECTUAL PROPERTY RIGHTS.
You are not allowed to post any refunds, credits or discounts, or other content concerningMichael Wilding Ltd., unless We have given You prior written permission in each instance. Affiliates may only use coupons and discounts that are provided exclusively through the Affiliate Program using banners and links. Each Link connecting users of Your site to the pertinent area of Our site will in no way alter the look, feel, or functionality of Our site. Any violations of the terms surrounding links, coupons, refunds, credits or discounts shall constitute a material breach of this Agreement, and may result in Your termination from the program or withholding of Commissions.